A: You can contact your association manager by email or calling (719) 284-7804.

A: Yes, the number is 1-800-216-9088.

A: You can manually reset your password by clicking the "Forgot your password?" link. If you are still having trouble logging in, please call us at (719) 284-7804.

A management company is contracted by the Board of Directors to provide services such as: collection of assessments, supervision of subcontractors, obtaining bids for contracted services, providing financial statements and collection reports, gate-keepers for solving association related issues, serving as advisors for the Board of Directors and the homeowners. The management company reports directly to the Board and all decisions are made by a majority vote of the Board of Directors.

A: A homeowner’s association or HOA is a non-profit corporation registered with the State. Its purpose is to maintain all common areas and to govern the community in accordance with the governing documents established for the association i.e. Declaration of Covenants, Conditions, and Restrictions (CC&Rs), Bylaws, Rules and Regulations, and Articles of Incorporation. The corporation is financially supported by the members of the HOA.

A: No, membership is automatic and mandatory. Members of the association are required to pay an assessment that cover cost of expenses that are shared equally throughout the community and services cannot be opted out of by non-use of the common areas or the selection of another service provider.

A: The Declaration of Covenants, Conditions, and Restrictions (CC&Rs) are defined by CCIOA as any recorded instrument that creates a common interest community, including any amendments to those instruments as well as plats and maps. The CC&Rs contain broad protective standards and restrictions for the community for which the rules, regulations and policies are intended to explain, clarify, and define in greater detail. The declaration also provicdes how the association will allocate the allocated interests of each unit; specify the purpose and goals of the association; and, address any formalities regarding the transition from developer to owner control. The CC&Rs were recorded by the Developer with the County Clerk's office of the County that the property is in and are included in the title of your property. Failure to abide by the CC&Rs may result in a fine to a homeowner by the Association.

A: The Board of Directors is elected by the homeowners, unless otherwise stated in the Bylaws, to oversee day-to-day operations within the association. The duties of the Board can be found in the governing documents associated with your community.

A: Yes, they can by found within the “Documents" page.

A: Your association’s official/governing documents can be found under the “Documents” tab.

A: Homeowners are encouraged to report a violation to their association manager by email or calling (719) 284-7804.

A: Violations can be disputed by attending a Board meeting or by requesting a hearing with the Board and community manager. If you would like clarity regarding the violation, you are able to email the community manager.

A: If you are planning alterations on your property, you are required to submit a request to the Architectural Control/Review Committee (ACC or ARC). This form can be filled out under the “My Profile” tab. Once the form is electronically submitted, the Acc/ARC, Board and community manager will be able to view it and request further information (dimensions, project start and projective end-time, etc.), if applicable. Approval/Denial typically takes less than thirty (30) days and you will be notified of the decision.